In ServiceNow, every record in a table has a unique 32-character identifier calledsys_id. This ID uniquely identifies a record and is stored in thesys_id fieldfor every table.
sys_id is a globally unique identifierassigned to every record in ServiceNow.
It is a 32-character hexadecimal string, ensuring uniqueness across instances.
It remains constant for a record, even if other fields in the record are modified.
sys_id is used in API calls, reference fields, and update setsto track records across environments.
A. sn_rec_id:No such field in ServiceNow.
B. rec_id:Not a valid field in ServiceNow.
C. u_id:Not a standard ServiceNow field. Custom fields may use "u_" prefix butu_id is not a system field.
E. sn_gu_id:No such field in ServiceNow.
F. sn_sys_id:No such standard field in ServiceNow.
G. id:Generic term, but not a standard field in ServiceNow.
ServiceNow Data Model and sys_id Explained: ServiceNow Docs
sys_id Best Practices for Data Management
Why is the Correct Answer "sys_id"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:Thesys_idis crucial for tracking and managing records efficiently in ServiceNow and plays a key role in integrations, workflows, and automation.
