In ServiceNow, user records are stored in theUser [sys_user]table. This table contains all user-related data, including usernames, email addresses, roles, department affiliations, and more.
User ID(user_name) – Unique identifier for the user.
First Name & Last Name(first_name,last_name) – User’s full name.
Email(email) – The user’s email address.
Department(department) – The department to which the user belongs.
Roles(roles) – List of assigned roles that determine access permissions.
Active(active) – Indicates whether the user account is active or inactive.
B. User [sys_user_group]– Incorrect. This table storesgroups, not individual users.
C. User [syst_user_profile]– Incorrect. This table does not exist in ServiceNow.
D. User [user_profile]– Incorrect. There is no such table in ServiceNow.
ServiceNow Docs: User Administration – sys_user Table
ServiceNow CSA Study Guide – User and Group Administration
Key Fields in thesys_userTable:Explanation of Incorrect Options:References from Certified System Administrator (CSA) Documentation:
