In ServiceNow,groupsare stored in theGroup [sys_user_group]table. Groups are used to organize users with similar responsibilities, permissions, or functional roles.
Name(name) – The unique name of the group.
Manager(manager) – The user responsible for managing the group.
Roles(roles) – The roles assigned to the group, which are inherited by all group members.
Parent Group(parent) – If applicable, this establishes group hierarchy.
Assigning access roles to multiple users at once.
Routing tasks or approvals (e.g., Incident assignments to an IT Support group).
Managing security and permissions in ServiceNow.
A. Group [user group]– Incorrect. This is not a valid ServiceNow table.
B. Group [sys_user]– Incorrect. This is theUsertable, not the Group table.
D. Group [sys_user_group_profile]– Incorrect. This table does not exist in ServiceNow.
ServiceNow Docs: User Administration – sys_user_group Table
ServiceNow CSA Study Guide – Managing Users and Groups
Key Fields in thesys_user_groupTable:Common Use Cases for Groups:Explanation of Incorrect Options:References from Certified System Administrator (CSA) Documentation:
