Aformatterin ServiceNow is aUI elementthat is added to a form to display useful information that isnot stored as a field in the database record.
Itenhances the form UIby providing additional context or tools for users.
Formattersdo not store datain the underlying database table.
They aredrag-and-drop elementsthat can be added to forms using theForm Layout editor.
Activity Formatter– Displays the history of updates, comments, and work notes.
Process Flow Formatter– Shows a graphical representation of the record's workflow.
Parent Breadcrumb Formatter– Displays the hierarchy of parent-child relationships.
CI Relations Formatter– Shows Configuration Item (CI) relationships in CMDB.
User Approval Formatter– Displays approval status and history.
Key Characteristics of a Formatter:Common Examples of Formatters in ServiceNow:
Why is Option B Correct?A formatter is a form element used to display information that is not a field in the record.
It provides additionalvisual or functional elementson a form without altering stored data.
Why Are the Other Options Incorrect?A. "A formatter allows you to configure applications on your instance."
Incorrect:Formattersdo not configure applications; they only modify the form layout for better user experience.
Correct Alternative:Application configuration is done viaSystem ApplicationsorApplication Navigator.
C. "A formatter allows you to populate fields automatically."
Incorrect:Formattersdo not fill or modify fields.
Correct Alternative:Business Rules, Client Scripts, and UI Policieshandle field population.
D. "A formatter is a set of conditions applied to a table to help find and work with data."
Incorrect:Thecorrect term for this is a Filter or Condition Builder, not a Formatter.
Correct Alternative:Filters are used inList Views, Reports, and Business Rules.
Reference from Certified System Administrator (CSA) Documentation:????ServiceNow Docs – Form Layout and Formatters
????ServiceNow Formatters Documentation
"A formatter is aform element that displays information that is not a field in the recordbut enhances the user experience."
