In ServiceNow,data policiesenforce rules to ensure data consistency and integrity across the platform. They can be applied at both theserver-sideandclient-side, even outside the standard UI (such as data imports and APIs).
Incident numbers should be read-only on all lists and forms, for all users.
Data policies can enforce field read-only rules globally.
TheIncident number (Number field) is typically auto-generatedand should not be editable by users. A data policy can ensure it remains read-only across all interfaces.
Short Description field should be mandatory, on all records, across all applications, on insert.
Data policies can make a field mandatory across the system, not just on specific forms.
UnlikeUI policies(which work only in forms), adata policy ensures this rule applies even during imports and API updates.
B. Dictionary Design Policy– No such policy exists in ServiceNow.
C. Data Quality Policy– This isnot a defined policy typein ServiceNow.
D. Field Criteria Policy– Not a recognized policy type in ServiceNow.
ServiceNow Data Policies Overview
ServiceNow CSA Training Module: " Data Policies vs. UI Policies – When to Use Each "
How Data Policies Apply to This Scenario:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
