A Chief Information Security Officer (CISO) has determined through lessons learned and an associated after-action...

Awareness training and education are essential to help staff recognize phishing emails and understand safe email practices, particularly when using legacy applications that might not have the latest securityfeatures. Training helps build a culture of security mindfulness, which is critical for preventing social engineering attacks. According to CompTIA Security+ and CySA+ frameworks, user education is a fundamental aspect of organizational defense against phishing. Options like replacing applications or implementing MFA (while helpful) do not directly address the need for user awareness in this scenario.