Cloud Kicks has leads owned by users and queues.

Salesforce CRT-402 Question Answer

Cloud Kicks has leads owned by users and queues. The sales manager wants the status to change to working when a user takes ownership.

What does an app builder need to have in the criteria to ensure the process runs without error?

BEGINS([Lead].OwnerId, ,,005")

[Lead].Owner:User.Role Is Null = False

[Lead].Owner:Queue.OwnerId Is Null = True

NOT(ISBLANK([Lead].OwnerId))

CRT-402 PDF/Engine

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