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Using the Lightning Service Console, how can a contact center manager see which service agents...

Salesforce CRT-261 Full Course Access
Salesforce CRT-261 View All Questions

Using the Lightning Service Console, how can a contact center manager see which service agents are currently available to accept new cases?

A.

Omni-Channel Analytics

B.

Omni-Channel Utility component

C.

Omni-Channel Supervisor tab

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