Universal Containers needs to provide contact center agents with access to a customer's payment history...

Salesforce CRT-261 Question Answer

Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a

billing problem. The following considerations need to be taken into account:

* Billing data is stored in an external system containing over 20 million records.

* Only the finance department has direct access to the billing system.

Which solution should a consultant recommend?

Create a custom tab that displays a search page from the billing system.

Integrate payment data into Salesforce from the billing system using custom objects.

Configure Salesforce Connect and External Objects to the billing system.

CRT-261 PDF/Engine

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