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Universal Containers is implementing Service Cloud to make the workflow more efficientand improve customer support.

Universal Containers is implementing Service Cloud to make the workflow more efficient

and improve customer support.

When setting up Service Cloud, which aspect is crucial to ensure that service agents have access to

the right customer information?

A.

Optimizing the user interface for improved usability

B.

Tailoring the objects to expose specific customer data

C.

Enhancing user profiles for customer services

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