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The contact center at Universal Containers wants to reduce call volume and resolution time within...

Salesforce CRT-261 Full Course Access
Salesforce CRT-261 View All Questions

The contact center at Universal Containers wants to reduce call volume and resolution time within Service Cloud.

Which solution should a consultant recommend?

A.

Email-to-Case

B.

Chat with an agent

C.

Knowledge base

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Support managers have requested the ability to provide real-time feedback to agentsduring customer chat sessions.
Universal Containers (UC) has regional contact centers around the world.
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