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Cloud Kicks uses Omni-Channel to route calls, chats, and cases to agents.

Cloud Kicks uses Omni-Channel to route calls, chats, and cases to agents. The contact center manager wants to improve the team’s ability to prioritize time-sensitive work while continuing to handle their long-running work.

Which feature should a consultant recommend?

A.

Skills-Based Routing

B.

Interruptible Capacity

C.

Omni-Channel Supervisor

D.

Secondary Routing Priority

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