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A manager would like information on which Knowledge articles are used most often by call...

Salesforce CRT-261 Full Course Access
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A manager would like information on which Knowledge articles are used most often by call center agents.

Which report should a consultant use to identify the Knowledge articles that are used most often?

A.

Knowledge articles with the most revisions

B.

Knowledge articles with the highest ratings

C.

Number of Knowledge articles attached to Cases

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