The software version of an enterprise's critical business application has reached end-of-life and is no...

The primary concern when IT decides to develop an in-house replacement application for a critical business application is that the business process owner is not an active participant. The business process owner is the person who has the authority and responsibility for the business process that is supported by the application, and who understands the business requirements, objectives, and expectations of the application. The business process owner should be involved in all stages of the application development lifecycle, from planning, analysis, design, testing, implementation, to maintenance, to ensure that the application meets the business needs and delivers value. Without the active participation of the business process owner, the application development project may face risks such as scope creep, miscommunication, user dissatisfaction, poor quality, or failure.