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Which of the following is the MOST important key performance indicator (KPI) to establish in...

Which of the following is the MOST important key performance indicator (KPI) to establish in the service level agreement (SLA) for an outsourced data center?

A.

Percentage of systems included in recovery processes

B.

Number of key systems hosted

C.

Average response time to resolve system incidents

D.

Percentage of system availability

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