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Concerned about system load capabilities during the month-end close process, management requires monitoring of the...

Concerned about system load capabilities during the month-end close process, management requires monitoring of the average time to complete tasks and monthly reporting of the findings. What type of measure has been established?

A.

Service level agreement (SLA)

B.

Critical success factor (CSF)

C.

Key risk indicator (KRI)

D.

Key performance indicator (KPI)

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