Which is the BEST practice for conducting post-visit phone calls?
A.
A nurse who personally cared for the patient calls the patient within 1–2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
B.
The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1–2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
C.
The discharge nurse calls the immediate caregiver of the patient within 1–2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
D.
A third party with whom the organization has contracted calls the patient within 7–14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
The Answer Is:
A
This question includes an explanation.
Explanation:
This question aligns with Design and Innovation , as it focuses on designing care processes that improve continuity, communication, and patient outcomes. The best practice is for the nurse who directly cared for the patient to conduct the follow-up call within 1–2 days . CPXP principles emphasize that timely, personalized follow-up strengthens trust, reinforces understanding of discharge instructions, and reduces the risk of readmissions. A caregiver familiar with the patient’s care can provide context-specific guidance and build relational continuity , which is a key component of patient-centered design. Options B and C introduce less direct connection to the patient experience, while Option D delays follow-up and removes personalization, reducing effectiveness. Effective post-discharge calls should be timely, clinically informed, and relationship-based , making Option A the most aligned with best practices.
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