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Which is the BEST practice for conducting post-visit phone calls?

Which is the BEST practice for conducting post-visit phone calls?

A.

A nurse who personally cared for the patient calls the patient within 1–2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.

B.

The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1–2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.

C.

The discharge nurse calls the immediate caregiver of the patient within 1–2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.

D.

A third party with whom the organization has contracted calls the patient within 7–14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.

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