A patient experience professional has been asked to participate in the formation of a patient...

This question aligns with Partnership and Advocacy , which emphasizes building structured, sustainable approaches to engaging patients and families. The most appropriate first step in forming a Patient and Family Advisory Council (PFAC) is to review established best practices through literature and consultation with experienced organizations . CPXP guidance highlights the importance of intentional design, clear purpose, defined roles, and evidence-based frameworks when creating advisory structures. Jumping directly to patient or staff input (Options A, B, C) without a foundational understanding may lead to unclear goals or ineffective structure. By first learning from proven models, the organization ensures alignment with industry standards and increases the likelihood of a successful, sustainable PFAC that meaningfully engages patients and families in organizational improvement efforts.