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A talent development (TD) professional works at a small Internet-based company.

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A talent development (TD) professional works at a small Internet-based company. The TD professional is tasked with training a group of customer service representatives to process refunds in a new software application.

What should the TD professional do?

A.

Walk through example refunds with the learners.

B.

Conduct lectures to provide instruction, then have learners practice processing the refunds on their own.

C.

Remove nonessential information from the learning materials.

D.

Provide the instruction manual for the new software application for staff to learn on their own.

E.

Provide a demonstration of the new software application.

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