A talent development (TD) professional is approached by a department manager for advice on how...

Assess the employee's last performance review against the employee's current performance, and look at the employee's full history.

Suggest that the manager review the yearly performance appraisal for guidance on what the employee is being measured on, and have the manager coach the employee based on the expectations.

Assess the manager's relationship with the employee, the manager's leadership skills, and the manager's ability to coach this employee for improved performance.

Suggest that the manager define what satisfactorily completed work looks like, such as number of errors on the report, amount of time it takes to complete the work, and readability of the report.