A loan manager in a large bank accessed a direct report's personal bank account in...

ATD CPTD Question Answer

A loan manager in a large bank accessed a direct report's personal bank account in the bank's system out of curiosity. This direct report became aware of the unauthorized account access and consulted the human resources (HR) department. The HR manager initiates an ethics investigation and also asks the talent development (TD) department to determine whether a training solution is needed. The TD professional assigned to this task has never before been involved in any compliance and ethics situation.

Step 2

The TD professional has confirmed that the company's policy states employees are not authorized to access other employees' financial records without executive approval. The TD professional has been asked by the HR manager to participate in a meeting with the HR, compliance, and legal departments related to this investigation.

During this meeting, what should the TD professional do?

Offer to assist with disciplinary actions.

Discuss the best ways for the team to collaborate.

Propose a training solution.

Ask for clarification of each department's role.

Explain the TD department's process for creating training.

Recommend rewriting compliance policies.

Articulate the TD professional's role in this situation.