All of the following characteristics are indicative of good customer service EXCEPT:
A.
Expressing empathy and respect
B.
Responding promptly to customers
C.
Responding when resolution is known
D.
Projecting confidence with information
The Answer Is:
C
This question includes an explanation.
Explanation:
Comprehensive and Detailed in Depth Explanation:
Good customer serviceincludes:
Empathy (A)
Prompt communication (B)
Confidence in answers (D)
Option Cis incorrect becausewaiting until a resolution is known delays responsiveness.Best practice is torespond even if only to acknowledge the issue, while continuing to work on resolution.
✅Therefore, correct answer isC
[References:, APA’s Fundamental Payroll Certification Study Guide – Section on Customer Service, SHRM Body of Competency – “Relationship Management & Communication”, , , ]
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