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An organization has determined that it needs to retain customer records for at least thirty...

An organization has determined that it needs to retain customer records for at least thirty years to discover generational trends in customer behavior. However, relevant local regulation requires that all Personally Identifiable Information (PII) is deleted after expiration of the customer's engagement with the organization, which is usually no longer than one year. How should the data be handled at the expiration of customer engagement at one year?

A.

Because the data contains PII, it should be backed up in an encrypted form, with the encryption key securely kept in a Hardware Security Module (HSM), and all access logged and monitored.

B.

The data should be deleted from the customer website, and archived to a write-once, read-many drive to securely meet the business requirement for analytics.

C.

PII portion of the data should be tokenized or deleted, and the rest of the data stored securely to meet the business requirement for analytics.

D.

Since legal and regulatory compliance takes priority over business requirements, the data should be deleted.

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