NAHQ CPHQ Question Answer
What is the primary purpose of a balanced scorecard?
Translating the vision and strategic objectives into performance measures.
Providing leadership with an overview of the organization's culture.
Creating departmental objectives that are aligned with the strategic plan objectives.
Linking performance improvement initiatives with financial incentives.
The balanced scorecard translates strategic vision into specific, measurable performance indicators across multiple perspectives—financial, customer, internal processes, and learning/growth—to guide organizational improvement (Kaplan & Norton, Balanced Scorecard, 1996; The Joint Commission, Strategic Planning, 2024).
TESTED 06 Jan 2026
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