The following table shows survey results for three clinics within an organization:Measure (per 1,000 visits...

NAHQ CPHQ Question Answer

The following table shows survey results for three clinics within an organization:

Measure (per 1,000 visits unless noted)

Clinic A

Clinic B

Clinic C

Target

Complaints

< 5

Compliments

> 10

Wait time (average minutes)

< 15

Based on these findings, the organization should:

Continue to track and trend results.

Enforce a complaint training program.

Provide training on decreasing wait times.

Identify customer service strategies.

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