Quality teams are multidisciplinary groups tasked with driving performance improvement initiatives. Their primary value lies in engaging staff across departments to collaborate on identifying and addressing quality issues.
Option A (Credentialing and re-appointment): Credentialing and re-appointment are administrative processes managed by medical staff offices, not the role of quality teams, which focus on improvement projects.
Option B (Staff involvement): This is the correct answer. NAHQ CPHQ study materials emphasize that quality teams foster staff engagement by involving employees from various roles (e.g., nurses, physicians, support staff) in problem-solving and improvement efforts, promoting a culture of quality and accountability.
Option C (Reporting to the governing body): While quality teams may generate data reported to the governing body, their primary function is to drive improvement, not to serve as a reporting conduit, which is typically handled by quality leaders.
Option D (Administrative support): Administrative support facilitates team activities (e.g., scheduling, resources), but it is not the primary purpose of quality teams, which focus on active staff participation in improvement.
[Reference: NAHQ CPHQ Study Guide, Domain 4: Performance and Process Improvement, highlights quality teams as a mechanism for staff involvement in driving organizational quality initiatives., , , ]
