Evaluating process improvement projects requires a tool that tracks performance metrics and outcomes over time to assess success.
Option A (A dashboard): This is the correct answer. The NAHQ CPHQ study guide states, “Dashboards provide a visual summary of key performance indicators, enabling evaluation of process improvement project outcomes” (Domain 4). Dashboards track metrics like infection rates or cycle times, showing progress and impact.
Option B (A matrix diagram): Matrix diagrams analyze relationships between factors, not evaluate project outcomes.
Option C (A flow chart): Flow charts map processes, useful for planning, not evaluating results.
Option D (An Ishikawa diagram): Ishikawa diagrams identify root causes, not evaluate project performance.
CPHQ Objective Reference: Domain 4: Performance and Process Improvement, Objective 4.5, “Evaluate improvement project outcomes,” emphasizes dashboards for monitoring performance. The NAHQ study guide notes, “Dashboards are effective for visualizing and communicating project results to stakeholders” (Domain 4).
Rationale: Dashboards provide a clear, data-driven evaluation of project outcomes, aligning with CPHQ’s emphasis on performance measurement.
[Reference: NAHQ CPHQ Study Guide, Domain 4: Performance and Process Improvement, Objective 4.5., , , ]
