According to the NAHQ CPHQ exam blueprint, effective team performance evaluation includes both task outcomes and human factors. Common evaluation criteria include productivity, professional development, and team satisfaction. Satisfaction reflects engagement, morale, collaboration, and psychological safety—key components of high-performing healthcare teams.
Option C is correct because team satisfaction influences retention, communication, accountability, and sustained performance. The CPHQ framework emphasizes that satisfied teams are more likely to participate in quality improvement, adopt best practices, and contribute to a culture of safety.
Option A (leadership) is an enabling factor rather than a performance criterion. Option B (attendance) is a basic expectation, not a comprehensive indicator of performance. Option D (acquiescence) implies passive compliance and does not reflect effective teamwork.
The CPHQ exam consistently reinforces that team evaluation must balance results and workforce well-being, making satisfaction an essential criterion.
