Which of the following is an important characteristic of a performance indicator?
A.
time-limited
B.
process-oriented
C.
measurable
D.
outcome-oriented
The Answer Is:
C
This question includes an explanation.
Explanation:
Performance indicators must be measurable (C) to allow objective data collection and analysis. Time-limited (A), process-oriented (B), and outcome-oriented (D) are not universal requirements. NAHQ prioritizes measurability as a core characteristic.
NAHQ CPHQ Study Guide, Performance and Process Improvement Section, “Performance Indicators and Metrics”; NAHQ CPHQ Practice Questions, Quality Measurement.
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