The Quality Council oversees quality improvement initiatives and must prioritize requests to allocate resources effectively, given multiple competing demands.
Option A (Review patient satisfaction to verify problem areas): Patient satisfaction data may inform some requests (e.g., meal delivery, room turnaround), but not all (e.g., overtime, equipment) are directly patient-facing, and verification is a secondary step.
Option B (Obtain CFO approval): CFO approval may be needed for funding but is not the first step, as prioritization determines which initiatives to pursue.
Option C (Determine team leaders): Assigning leaders follows prioritization, as teams are formed for selected initiatives.
Option D (Prioritize the requests): This is the correct answer. The NAHQ CPHQ study guide states, “When faced with multiple improvement requests, a Quality Council should first prioritize based on impact, risk, and alignment with organizational goals” (Domain 4). For example, meal delivery and room turnaround may directly affect patient experience, while equipment issues pose safety risks, requiring a prioritization framework like a scoring matrix.
CPHQ Objective Reference: Domain 4: Performance and Process Improvement, Objective 4.2, “Prioritize performance improvement activities,” emphasizes prioritizing based on impact and goals. The NAHQ study guide notes, “Quality Councils use prioritization to manage competing demands effectively” (Domain 4).
Rationale: Prioritizing requests ensures resources are allocated to high-impact initiatives, aligning with CPHQ’s improvement principles.
[Reference: NAHQ CPHQ Study Guide, Domain 4: Performance and Process Improvement, Objective 4.2., , , , , ]
