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A patient safety officer is developing a patient safety program.

A patient safety officer is developing a patient safety program. The following information has been reviewed:

Incident report data

Performance indicators

Customer complaintsWhich of the following additional information is needed prior to writing the patient safety plan?

A.

Infection control data and accreditation results

B.

Staff satisfaction and root cause analysis (RCA) data

C.

The facility risk assessment and strategic goals

D.

Physician satisfaction and financial goals

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