Organizational values are the shared beliefs, principles, andstandards that guide the behavior and decisions of an organization and its members12.
Organizational values are important for healthcare quality because they influence the culture, strategy, performance, and improvement of the organization and its services123.
A merger between two health plans is a major organizational change that requires alignment and integration of the values, goals, policies, and practices of both entities45.
A lack of buy-in of the new mission and vision is the most likely explanation for the difficulty in the transition to the new organizational values, because it indicates that the local health plan staff do not share or support the direction, purpose, and identity of the merged organization456.
A lack of buy-in can result from poor communication, insufficient involvement, inadequate training, conflicting interests, or resistance to change among the local health plan staff456.
A lack of buy-in can lead to low morale, reduced engagement, decreased productivity, increased turnover, and diminished quality of care among the local health plan staff456.
Therefore, option C is the most likely explanation for the difficulty in the transition to the new organizational values, as it reflects the psychological and behavioral aspects of the organizational change process.
Option A, incomplete data integration, is not the most likely explanation, because it is a technical issue that can be resolved with adequate resources and systems45.
Option B, staff transition program training incomplete, is not the most likely explanation, because it is a procedural issue that can be addressed with proper planning and implementation45.
Option D, continued support of both mission statements, is not the most likely explanation, because it is a structural issue that can be clarified with clear and consistent leadership45. References: 1: What are Values in Health Care 2: Quality of care - World Health Organization (WHO) 3: How organisations contribute to improving the quality of healthcare … 4: Mergers and Acquisitions in Health Care: Opportunities and Challenges 5: [The Impact of Mergers and Acquisitions on Quality of Care] 6: [Employee Buy-In: What Is It and How to Achieve It] 7: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4194800/ : https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1495271/ : https://www.businessnewsdaily.com/10646-employee-buy-in.html
