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A hospital has just implemented a physician order entry system.

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A hospital has just implemented a physician order entry system. Three days into implementation, the users begin having major technical issues with the system. The nurse manager instructs staff to submit troubleshooting requests to the help desk. This is an example of which high-reliability principle?

A.

commitment to resilience

B.

sensitivity to operations

C.

preoccupation with failure

D.

deference to expertise

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