The first step in providing performance improvement training to supervisors is to assess their current knowledge. Understanding the existing knowledge level allows the healthcare quality professional to tailor the training content to address gaps, reinforce existing knowledge, and ensure that the training is relevant to the audience's needs. Without this initial assessment, there is a risk that the training might be too basic or too advanced, leading to ineffective learning outcomes.
Develop the content outline (B): While important, developing the content outline should come after assessing the supervisors' current knowledge to ensure the training is appropriately targeted.
Assess the past performance of the group (C): Assessing past performance can be helpful, but it is secondary to understanding current knowledge, as the latter directly informs the content and structure of the training.
Provide a pretraining reading list (D): This is a preparatory step that would be more effective after determining what knowledge needs to be covered during the training.
References
NAHQ Body of Knowledge: Education and Training in Quality Improvement
NAHQ CPHQ Exam Preparation Materials: Training Program Development and Implementation
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