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A communications company wants to improve their quote-to-order journey experience.

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A communications company wants to improve their quote-to-order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience.

What approach should a Consultant take during planning to ensure optimal development and time to market?

A.

Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.

B.

UX experience is the most important. Fully design and validate the UX before designing the integration step.

C.

Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.

D.

Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.

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