Who is responsible for performing a stakeholder satisfaction survey and gathering feedback on lessons learned...

The CIO and the program steering committee are responsible for performing a stakeholder satisfaction survey and gathering feedback on lessons learned from the implementation of an EGIT program plan. They play a critical role in ensuring that the feedback is collected systematically and used to improve future initiatives.

References in COBIT 2019 Design and Implementation:

COBIT 2019 Framework: Governance and Management Objectives, MEA04 (Managed Stakeholder Engagement):This objective outlines the importance of engaging stakeholders and gathering their feedback to improve governance and management practices.

COBIT 2019 Implementation Guide, Chapter 5:This chapter highlights the role of senior leadership, including the CIO and the steering committee, in overseeing the implementation of governance programs and ensuring continuous improvement through stakeholder feedback.

By actively gathering and analyzing feedback, the CIO and the program steering committee can identify areas for improvement and ensure that the governance framework remains aligned with stakeholder needs and expectations.