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A company is experiencing numerous network issues and decides to expand its support team.

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A company is experiencing numerous network issues and decides to expand its support team. The new junior employees will need to be onboarded in the shortest time possible and be able to troubleshoot issues with minimal assistance. Which of the following should the company create to achieve this goal?

A.

Statement of work documenting what each junior employee should do when troubleshooting

B.

Clearly documented runbooks for networking issues and knowledge base articles

C.

Physical and logical network diagrams of the entire networking infrastructure

D.

A mentor program for guiding each junior employee until they are familiar with the networking infrastructure

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