Which of the following best describes the primary function of an incident management system during...

An incident management system’s primary function is to coordinate response during outages, ensuring that alerts are centralized, on-call personnel are notified, communication is managed, and visibility is maintained. Option B is correct because it emphasizes the core responsibilities of incident management systems like PagerDuty, Opsgenie, or ServiceNow. These systems streamline response efforts, reducing mean time to recovery (MTTR).

Option A (incident documentation) is valuable but usually a secondary outcome of incident management. Option C (root cause analysis) is part of post-incident reviews, not the primary function during active response. Option D (automated remediation) may be supported by runbooks but is not the core role of incident management systems.

By centralizing and standardizing incident response, these systems enhance collaboration, reduce confusion, and provide stakeholders with up-to-date information on incident status, which is critical for maintaining trust and operational resilience.