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Senior management is considering the impact that proposed quality improvement projects will have on its...

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Senior management is considering the impact that proposed quality improvement projects will have on its various stakeholders. Which of the following actions should management take first?

A.

Evaluate employee needs before meeting the needs of other stakeholder groups

B.

Give greater weight to corporate shareholder needs than to customer needs

C.

Identify how each stakeholder group ' s needs will be met by the improvements

D.

Meet supplier needs before meeting the needs of other stakeholder groups

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