One of Deming ' s 14 points is the suggestion that companies should use:

Detailed Explanation: Deming emphasized the importance of on-the-job training as part of his 14 points, advocating for continuous learning and development to increase employee knowledge and competence. This approach supports quality improvement by ensuring that employees have the skills needed to perform their work effectively. According to the BoK, training and development are essential for achieving a culture of continuous improvement and quality excellence.