An internal audit is completed in a company with an ISO-9000 compliant quality system.

Upon receiving an audit report indicating a major nonconformance in the document control system, the management representative should initiate corrective actions to address the issue. This typically involves asking the document control manager to form a corrective action team. The team’s responsibility is to investigate the root cause of the nonconformance and develop a plan to resolve it, ensuring that obsolete procedures are effectively withdrawn from use and preventing recurrence. This approach aligns with the principles of continuous improvement and corrective action outlined in ISO 9000 quality management standards.

References:

Manager of Quality/Organizational Excellence Certification CMQ/OE - ASQ1

A Comprehensive Guide to Non-Conformance Reporting - QIA2