Which of the following activities is a main objective for quality function deployment?
A.
Measuring customer satisfaction
B.
Determining the resources necessary for the quality function
C.
Improving customer-supplier relations
D.
Identifying critical quality characteristics at the design stage
The Answer Is:
D
This question includes an explanation.
Explanation:
Quality Function Deployment (QFD) is a structured approach to design and development processes that focuses on customer requirements. The main objective of QFD is to ensure that the voice of the customer is heard and translated into specific, actionable design features. Identifying critical quality characteristics at the design stage is essential in QFD because it allows for the development of products or services that meet or exceed customer expectations. By doing so, QFD aligns product characteristics with customer desires, ensuring that the final product is designed with the customer’s needs in mind123.
References: The explanation provided is based on the general principles of QFD as described in various quality management resources. For detailed and specific references, one should consult the ASQ Certified Manager Of Quality/Organizational Excellence study guide and handbook.
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