A process improvement program will have which of the following effects on non-value-added steps?

Detailed Explanation: A primary goal of process improvement is to identify and eliminate non-value-added steps, which are activities that do not add value from the customer’s perspective and can reduce efficiency. By removing these steps, organizations can streamline processes, reduce costs, and improve quality. According to the BoK, continuous improvement efforts aim to enhance value by focusing on essential activities and reducing waste.