A company has been successfully using total quality management methods for several years.

 When faced with a decline in production in a department, the quality manager should directly engage with the supervisor who is now managing that department. By asking the supervisor about the situation, the quality manager can gather information, understand the challenges, and identify potential root causes for the decline in production. This approach allows for a targeted investigation and problem-solving process. It is essential to address the issue promptly and collaboratively with the supervisor to find effective solutions12.

References:

The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.

ASQ Manager of Quality/Organizational Excellence Certification (CMQ/OE) Body of Knowledge12.