At what support level do users receive access to a support concierge?

Users receive access to a support concierge at the Enterprise Support level. A support concierge is a team of AWS billing and account experts that specialize in working with enterprise accounts. They can help users with billing and account inquiries, cost optimization, FinOps support, cost analysis, and prioritized answers to billing questions. The support concierge is included as part of the Enterprise Support plan, which also provides access to a Technical Account Manager (TAM), Infrastructure Event Management, AWS Trusted Advisor, and 24/7 technical support. References: AWS Support Plan Comparison, AWS Enterprise Support Plan, AWS Support Concierge