Business is changing fast, resulting in the need to formally appoint a new staff member...

In a fast-changing business environment, aChange Manager(D) is responsible for guiding the change process in a controlled manner. According toITIL, the Change Manager oversees the change management process, ensuring that changes to IT services or infrastructure are assessed, approved, and implemented with minimal disruption to business operations. This role is critical when rapid business changes require structured control to maintain stability and alignment with organizational goals.

Risk Manager (A):Focuses on identifying and mitigating risks, not directly managing change processes.

Service Level Manager (B):Ensures service levels meet agreed standards, focusing on service delivery rather than change control.

Business Relationship Manager (C):Manages relationships with business stakeholders to align IT services with needs, not specifically change processes.

The Change Manager’s role, as defined in ITIL’s change management framework, is essential for controlling the pace and impact of changes in a dynamic environment.