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An IT governance body wants to determine whether IT service delivery is based on consistently...

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An IT governance body wants to determine whether IT service delivery is based on consistently effective processes. Which of the following is the BEST approach?

A.

Evaluate key performance indicators (KPIs).

B.

Conduct a gap analysis.

C.

Develop a maturity model.

D.

Implement a control self-assessment (CSA).

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