ServiceNow CIS-SIR Question Answer
What factor, if any, limits the ability to close SIR records?
Opened related INC records
Best practice dictates that SIR records should be set to 'Resolved' never to 'Closed'
Nothing, SIR records could be closed at any time
All post-incident review QUESTION NO:ers have to be completed first
TESTED 01 Jan 2026
Copyright © 2014-2026 ACE4Sure. All Rights Reserved