Which Breakdown is most likely to use a Bucket Group as its Breakdown Source?
A.
Hour of day
B.
Priority
C.
Business Service
D.
Assignment Group
The Answer Is:
A
This question includes an explanation.
Explanation:
A Bucket Group is used in Platform Analytics to categorize numeric or time-based values into ranges. The Hour of day breakdown is a classic example of this usage, as it groups records into defined hourly ranges (for example, 00–01, 01–02, and so on).
Priority, Business Service, and Assignment Group are categorical fields that use direct field mappings and do not require bucket logic. Bucket Groups are specifically intended for non-categorical data such as time, age, duration, or numeric ranges. ServiceNow documentation explicitly identifies time-based breakdowns, such as hour of day or age ranges, as appropriate use cases for Bucket Groups. Therefore, option A is the correct answer.
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