Where is the definition of what is provided, or not provided, for a service defined?
A.
Vendor service agreements
B.
Service scope
C.
Service contracts
D.
Service limitations
The Answer Is:
B
This question includes an explanation.
Explanation:
According to the product documentation of ServiceNow1, the definition of what is provided, or not provided, for a service is defined in the service scope. The service scope is a document that describes the features, functions, and boundaries of a service, as well as the roles and responsibilities of the service provider and the customer1. Therefore, the correct answer is B. Service scope.
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